Frequently Asked Questions
All The Information You Need To Know
Find all the information you need to know before your stay by reviewing our answers to these frequently asked questions. Should you have more questions, please contact us directly.
What time is check-in/check-out?
Check-in: 3 p.m. Check-out: 12 p.m.
Do you allow smoking on property or in the rooms?
Novotel Miami Brickell is a non-smoking hotel. Smoking is not permitted in the rooms and common areas.
Are you pet-friendly?
Yes, Novotel Miami Brickell is a pet-friendly hotel. A $125 one-time fee applies. Maximum one pet per room. Weight limit - 40lbs.
How much do you charge for WiFi access?
WiFI is complimentary for all guests.
Does Novotel Miami Brickell offer room service?
Room service is available from 6:30 am to Midnight.
Do you have a fitness center?
Yes, Novotel Miami Brickell has a beautiful fitness center equipped with cardio machines and free weights.
Do you have a pool?
Yes, Novotel Miami Brickell has a rooftop pool with cabanas, lounge seating and a Vista bar.
Do you have a business center?
Yes, Novotel Miami Brickell has a self-service business center.
Do you have meeting space?
Yes, Novotel Miami Brickell has about 5,000 square feet of meeting space.
How do I get to the hotel? What are your cross streets?
Novotel Miami Brickell is located on the corner of SW 1st Ave and SW 15th Rd. Please click here for directions.
Do you have onsite parking? Valet?
Yes, Novotel Miami Brickell does have onsite parking and valet. Please see below for pricing.
- Valet Parking is $40 per night
- Valet Visitors:
- 0-2 hrs $13
- 3-8 hrs $20
- 9-24 hrs $40
**Sales tax and surcharge included in prices listed above**
Do you have roll away beds? Is there a charge?
Roll away beds are available for $25 a day.
Is there a cancellation/ deposit fee?
Yes, it is one night with room and tax if canceled after 3 PM EST 1 day prior to scheduled arrival date.
Do you have early departure fee?
Yes, early departure fee is one night penalty.
Do you have a late check out? Is there a fee?
Late check-out fees are as follows:
- 12 pm to 2 pm : 50% off daily rate
- 2 pm and later: Full day rate
Is my I.D. required at check-in?
Valid US government issued photo ID or Passport is required for check in.
Can I check-in with my debit card?
Valid credit cards are required upon check in. No prepaid or debit cards will be accepted.
What is the minimum age requirement for check-in?
The minimum age is 21 years old.
Do you have connecting rooms?
Yes, Novotel Miami Brickell offers connecting rooms.
Do you have accessible rooms?
Yes, Novotel Miami Brickell offers accessible rooms.
Do you accept package deliveries?
Package handling is available -
- For packages being delivered and stored at the hotel: First two packages received will be complimentary and can be stored up to 3 days before your arrival.
- Any additional packages will be subject to a $5.00 surcharge per package.
- Guests can receive up to 20 packages maximum per stay.
- We will not be responsible for all unclaimed packages after guest departure.
- For more information, please contact email@example.com
What are the hours of operation for Lima restaurant and the bars?
Please see below for our restaurant and bar hours of operation:
- Breakfast: 6:30 a.m. to 11:30 a.m.
- Lunch: 12:00 p.m. to 4 p.m.
- Dinner: 6 p.m. to 11 p.m.
UVA Lobby Bar
- 4 p.m. to 12 a.m.
- 10:30 a.m. to 10:00 p.m.
What forms of payment are accepted?
All major credit cards are accepted. Credit cards are accepted upon check in. No cash deposits will be accepted for incidentals, only credit cards.
Who do I call if I have a question about my bill?
Please contact our finance department at 786-725-3207.